FREQUENTLY ASKED QUESTIONS

HOW MANY DAYS DOES IT TAKE FOR MY ORDER TO BE DELIVERED?

The maximum shipping time for orders is 3 days.

REFUND POLICY

RETURN TERMS

The product subject to the contract is delivered to the BUYER or the person / organization at the address indicated by the BUYER within the period described in the preliminary information on the Website, depending on the distance of the BUYER's settlement for each product, provided that it does not exceed the legal 30 (thirty) day period.

For delivery dates, please take into account the special delivery dates we have defined on our relevant product pages.

Exercise of the right of return:

The right of withdrawal must be clearly notified by the BUYER to the SELLER by phone or e-mail within the legal 14 (fourteen) day period. In case the said right is exercised within the period, the product must be sent to the SELLER's address within 10 (ten) days at most. If a contracted shipping company is specified for product returns on the Website, the BUYER is obliged to send the product with this contracted shipping company. In the event that the right of withdrawal is exercised within the term, no expense is charged to the BUYER.

The invoice of the product delivered to the BUYER (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it).
Order returns whose invoice is issued on behalf of institutions will not be completed if the RETURN INVOICE is not issued)
The field regarding the reason for return on the invoice / delivery note must be filled in and signed by the customer.
During the return of the product by using the right of withdrawal by the BUYER, the BUYER, the product invoice, the return form, the box, packaging, standard accessories, if any, of the product / products in the return process must be delivered complete and undamaged.
Within 14 (fourteen) days from the date the above-mentioned requirements are fulfilled by the BUYER and the withdrawal notification reaches the SELLER, the product price and the delivery costs of the product, if any, shall be returned in accordance with the payment instrument used by the BUYER when purchasing the product.
If there is a decrease in the value of the goods for a reason arising from the fault of the BUYER or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's damages in proportion to its fault.
For detailed information, please see our Distance Sales Agreement.

The return process of the product prepared in this way can be initiated by providing information on the Bluenity Product Return and Exchange Page.

DELIVERY CONDITIONS

Delivery Conditions

After your order is approved, it is delivered to the cargo company to be sent to the specified delivery address within 8 business days. In cases caused by the recipient (not being at the address, no one authorized to receive the delivery, the recipient moving from the address, etc.), the delivery time and conditions may vary. The cargo tracking process will start when your order is delivered to the cargo company. You can receive your order from the cargo officer by presenting your ID and signature. The recipient and address information cannot be changed after the order is placed. In order for your delivery to be made correctly and easily, please fill in your address information (neighborhood, street, avenue, building/apartment number, etc.) completely.

THINGS TO BE CONSIDERED WHEN RECEIVING CARGO:

Please open the cargo box when receiving your product and make sure that the contents are complete and undamaged. In case of a damaged or missing product, be sure to have the cargo officer write a report and send the product back without accepting it. If needed, you can contact our Customer Services and get support on any issue. If the person to receive the delivery is not at the address during the delivery, your order is delivered to the person at the delivery address after their photo ID is checked and their signature is received.

WHICH PAYMENT METHODS ARE ACCEPTED?

Write your answer here. Use polite language. Try to be clear and concise. Provide written and visual examples. Review your writing: If you were visiting the site for the first time, would you understand your own answer?

PDPA

KİŞİSEL VERİLERİN İŞLENMESİNE İLİŞKİN AYDINLATMA METNİ

Biz Wunderlust Candle olarak veri sorumlusu sıfatıyla 6698 sayılı Kişisel Verilerin Korunması Kanunu (“KVKK” veya “Kanun”) ve ilgili mevzuat kapsamında, siz kullanıcılarımızın kişisel verilerini işliyor, aynı zamanda KVKK’da, KVKK’ya bağlı yürürlüğe konulan ikincil mevzuatta, Kişisel Verileri Koruma Kurulu’nun bağlayıcı nitelikteki kararlarında ve sair mevzuatta belirtilmiş olan teknik ve idari tedbirleri alarak işlediğimiz verilerin korunması için elimizden gelen tüm çabayı gösteriyoruz. İşbu metin ile, veri sorumlusu sıfatıyla KVKK’nın 10. maddesinde belirtilen aydınlatma yükümlülüğünü yerine getirmekte ve böylelikle, https://wunderlustcandle.com.tr/ aracılığıyla erişilen internet sitesi (birlikte “Platform” olarak anılacaktır) üzerinden gerçekleştirdiğiniz faaliyetler özelinde işlemiş olduğumuz kişisel verilerinizin işlenme süreçleri hakkında siz kullanıcılarımızı detaylıca bilgilendirmeyi hedeflemekteyiz.

KİŞİSEL VERİLERİNİZİN TOPLANMA YÖNTEMİ

Bluenity olarak, kullanıcılarımızın kişisel verilerini, tamamen veya kısmen otomatik olan yollarla;

İnternet Sitesi’ni ziyaret etmeniz ve mobil uygulamayı indirmeniz,
Platform içerisinde bulunan çerezler,
Platformda yer alan “Üye Ol” sekmesi ile Platform’a üye olmanız,
Platformda yer alan “İletişim” sekmesi ile tarafınız ile iletişime geçme talebinde bulunmanız,
Platform’u kullanarak sepetinize ürün eklemeniz ve alışveriş yapmanız,

aracılığıyla toplamaktayız.

VERİLERİNİZ, VERİLERİNİZİN İŞLENME AMACI VE TOPLANMASININ HUKUKİ SEBEBİ

Bluenity olarak yukarıda açıklanan toplama yöntemleri ile aşağıda yer alan kişisel verilerinizi işlemekteyiz:

Kimlik Verisi: Ad-soyadı, T.C. kimlik numarası, vergi kimlik numarası

İletişim Verisi: E-posta adresi, telefon numarası, adres bilgisi

Müşteri İşlem Verisi: Alınan ürüne ilişkin bilgi, fatura bilgileri, talep ve şikâyet bilgisi, verilmiş olan hukuki onaylar, kullanıcı adı, şifre

Pazarlama Verisi: Kullanılan çerezler vasıtasıyla elde edilen bilgiler

Diğer Bilgiler: Konu başlığı, mesaj içeriği bilgisi, sunulan hizmete yönelik bilgi ve belgeler

Bluenity’e yukarıda belirtilen tabloda ulaşan veriler, KVKK 4. Maddesi uyarınca belirtilen genel ilkeler doğrultusunda hukuka ve dürüstlük kurallarına uygun olarak, doğru ve gerektiğinde güncel şekilde, belirli, açık ve meşru amaçlar için aşağıda belirtilen amaçlar ile bağlantılı, sınırlı ve ölçülü olarak ve bağlı olduğumuz ilgili mevzuatta öngörülen veya işlendikleri amaç için gerekli olan süre kadar muhafaza edilerek, Bluenity Kişisel Verilerin Korunması ve Gizlilik ile Saklama ve İmha Politikası uyarınca silinecek ya da anonim hale getirilecektir.

Platform üzerinden yaptığınız alışverişlerde kredi kartı kullanarak ödeme yapmanız halinde kredi kartı bilgileriniz doğrudan banka tarafından işlenmekte olup Bluenity tarafından işlenmez ve saklanmaz.

Bu bağlamda, yukarıda belirtilen kişisel verileriniz;

İş süreçlerinin ve sunduğumuz hizmetin iyileştirilmesine yönelik önerilerin alınması ve değerlendirilmesi,
Müşteri veya üye ilişkileri yönetim süreçlerinin yürütülmesi,
İletişim faaliyetlerinin yürütülmesi ile talep ve şikayetlerin takibi doğrultusunda ziyaretçilerimiz arasında ad ve soyadınızla ayırt edilebilmeniz,
Hizmet ve faaliyetlerimize ilişkin her türlü soru ve şikayetinize, sorduğunuz soru başlığı üzerinden sınıflandırarak cevap verilebilmesi,
Hizmet ve faaliyetlerimize ilişkin her türlü soru ve şikayetinize, tarafımıza iletmiş olduğunuz bilgileriniz özelinde iç araştırmalarımızı gerçekleştirerek talebinize en uygun şekilde geri dönüş yapılabilmesi,
Şirket ile aranızda gerekli sözleşmelerin kurulabilmesi,
Hukuki yükümlülüklerimizin yerine getirilmesi,
Üyeliğinize ilişkin ve ilgili diğer hizmetlere ilişkin bildirimlerin tarafınıza ulaştırılabilmesi,
Mali yükümlülüklerimiz uyarınca düzenlediğimiz e-fatura, e-arşiv içerisinde adresinizin gösterilebilmesi,
Üyelik sözleşmesi kapsamında ödeme işlemlerinizin gerçekleştirilebilmesi,
Gerçekleştirdiğimiz faaliyetlerin mevzuata uygun yürütülmesi doğrultusunda 5651 sayılı İnternet Ortamında Yapılan Yayınların Düzenlenmesi ve Bu Yayınlar Yoluyla İşlenen Suçlarla Mücadele Edilmesi Hakkında Kanun ve ilgili mevzuatta açıkça öngörülen trafik kayıtlarını tutma yükümlülüğümüzün yerine getirilebilmesi,
Vermiş olduğu hukuki onaylara yönelik, Şirket’in hukuki yükümlülüklerinin yerine getirilmesi ve onay kayıtlarının hukuka uygun şekilde saklanabilmesi,
Pazarlama analiz çalışmalarının ve stratejik planlama faaliyetlerinin yürütülmesi, ürün veya hizmet pazarlama süreçlerinin yürütülmesi,
İnternet sitesinin ve mobil uygulamanın daha etkili, hızlı ve kolay kullanımının sağlanması,
Bluenity tarafından sunulan hizmet ve faaliyetlerin, beğeni, kullanım şekliniz ve ihtiyaçlarınıza göre özelleştirilerek sizlere önerilmesi ile talepleriniz doğrultusunda gerekli teknik destek ve kalitenin sağlanması,
Satışa sunduğumuz ürünlere ilişkin güncel makale, haber ve bültenlerden haberdar olabilmeniz,
Veri güvenliği kapsamında tüm gerekli teknik ve idari tedbirlerin alınması,amaçları ile size daha iyi hizmet verebilmek için doğru ve güncel olarak tutulup ve işlenmekte olup KVKK’nın 5. maddesinde belirtilen; kanunlarda açıkça öngörülmesi; Şirket’in hukuki yükümlülüğünü yerine getirebilmesi için kişisel veri işlemesinin zorunlu olması; gerekli sözleşmenin kurulması veya yerine getirilmesiyle doğrudan doğruya ilgili olması sebebiyle taraflara ait kişisel verilerin işlenmesinin gerekli olması; bir hakkın tesisi, kullanılması veya korunması için kişisel veri işlemenin zorunlu olması; ilgili kişinin temel hak ve özgürlüklerine zarar vermemek kaydıyla Bluenity’in meşru menfaatleri için kişisel veri işlemesinin zorunlu olması hukuki sebeplerine dayanarak Bluenity tarafından toplanmaktadır. Ek olarak, şirket kullanıcı memnuniyetini ölçmek üzere Bluenity kullanıcılarıyla bağlantıya geçebilir ve bu bağlamda pazar araştırması ve araştırma ve geliştirme çalışmaları yapmak ve bunun yanı sıra ürün yelpazemizi, hizmetlerimizi, bilgi teknolojileri sistemlerimizi ve güvenlik sistemlerimizi geliştirmek ve iyileştirmek amaçlarıyla kişisel verileriniz Bluenity tarafından, saklanıp amaçlarıyla KVKK uyarınca belirtilen kişisel veri işleme şartları ve amaçları dahilinde işlenecektir.

KİŞİSEL VERİLERİNİZİN AKTARILDIĞI KİŞİLER VE AKTARIM AMACI

Kişisel verileriniz;

Şirket'in idaresi ve yürüttüğü ticari faaliyetlerin mevzuata ve Şirket politikalarına uygun olarak yerine getirilmesi için Şirket’imizin iş birimleri tarafından gerekli çalışmaların yapılması ve bu doğrultuda faaliyetlerin yürütülmesi adına özellikle gerekli sözleşme ve sözleşme yükümlülüklerini yerine getirmek adına ortaklaşa çalıştığımız veya hizmet aldığımız bankalara,
İş süreçlerimizi hukuka ve diğer meşru menfaatlerimize uygun yürütebilmemiz, olası bir yargı sürecinde savunma hakkımızı kullanabilmemiz amacıyla; avukatlara, denetçilere, vergi danışmanları ile danışmanlık hizmeti aldığımız diğer üçüncü kişilere,
Hukuki yükümlülüklerimizi yerine getirebilmemiz amacıyla; hukuka ve usule uygun olması koşuluyla düzenleyici ve denetleyici kurumlar ile mahkeme ve icra müdürlükleri gibi ilgili resmî kurumlara ve kişisel verilerinizi talep etmeye yetkili olan diğer kamu kurum veya kuruluşlarına,
Taleplerinizin yerine getirilmesi adına; tarafınızca yetki verilmiş vekil ve temsilcilerinize

KVKK’nın 8. ve 9. maddesinde belirtilen kişisel veri işleme şartları ve amaçları dahilinde aktarılabilmektedir.

KİŞİSEL VERİLERİNİZE İLİŞKİN HAKLARINIZ

Kişisel verilerinizle ilgili olarak;

(a) Kişisel verilerinizin işlenip işlenmediğini öğrenme,

(b) Kişisel verileriniz işlenmişse buna ilişkin bilgi talep etme,

(ç) Kişisel verilerinizin yurt içinde veya yurt dışında aktarıldığı üçüncü kişileri bilme,

(d) Kişisel verilerinizin eksik veya yanlış işlenmiş olması hâlinde bunların düzeltilmesini isteme,

(e) KVKK’nın 7. maddesinde öngörülen şartlar çerçevesinde kişisel verilerin silinmesini veya yok edilmesini isteme,

(f) (d) ve (e) bentleri uyarınca yapılan işlemlerin kişisel verilerin aktarıldığı üçüncü kişilere bildirilmesini isteme,

(g) İşlenen verilerinizin münhasıran otomatik sistemler vasıtasıyla analiz edilmesi suretiyle aleyhinize bir sonucun ortaya çıkmasına itiraz etme,

(h) Kişisel verilerinizin kanuna aykırı olarak işlenmesi sebebiyle zarar uğramanız halinde, zararınızın giderilmesini talep etme

haklarına sahipsiniz.

Belirtilen haklarınız kapsamında taleplerinizi, “Veri Sorumlusuna Başvuru Usul ve Esasları Hakkında Tebliğ” uyarınca şahsen veya noter aracılığıyla yazılı olarak veya kayıtlı elektronik posta (KEP) adresi, güvenli elektronik imza, mobil imza ya da tarafınızca Şirket’e daha önce bildirilen ve Şirket’in sisteminde kayıtlı bulunan elektronik posta adresinizi kullanmak suretiyle iletebilirsiniz. Veri Sahibi Başvuru Formu’na ulaşmak için lütfen tıklayınız. Başvurunuz KVKK'da öngörülen ilgili hükümler doğrultusunda cevaplandırılacak olup başvurucunun doğru kişi olduğunun teyit edilmesi amacıyla Bluenity sizden bazı doğrulayıcı bilgiler talep edebilecektir; bu bilgiler yalnızca gerçek veri sahibinin kim olduğunun tespit edilmesi ve başvuru sonuçlarının doğru kişiyle paylaşılması adına talep edilecektir.

İLETİŞİM BİLGİLERİ

WUNDERLUST CANDLE

DISTANCE SALES AGREEMENT

DISTANCE SALES CONTRACT

This Distance Sales Contract (“Contract”) has been arranged between the BUYER and the SELLER under the following conditions for sales over the internet in accordance with the Law on the Protection of Consumers dated 07.11.2013 and numbered 6502 (“Law”) and the Distance Contracts Regulation (“Regulation”) published in the Official Gazette dated 27.11.2014 and numbered 29188.

PARTIES

1.1. SELLER

Title : WUNDERLUST CANDLE

Address :

Telephone :

E-mail :

MERSIS No :

1.2. BUYER

Name-Surname :

Address :

Telephone :

E-mail :

SUBJECT

2.1. The subject of this Agreement is to determine the rights and obligations of the parties in accordance with the provisions of the Law and Regulation in relation to the sale and delivery of the product whose qualifications and sales price are specified below, which the BUYER ordered electronically through the SELLER's website https://w.com.tr/ (“Website”).

2.2. The BUYER accepts, declares and undertakes that he / she has read and informed the preliminary information regarding the basic qualities, sales price and payment method and delivery of the product subject to the Contract on the Website and that he / she has given the necessary confirmation for the purchase electronically.

2.3. The prices listed and announced on the Website are the sales price. The announced prices and promises are valid until they are updated and changed.

2.4. The preliminary information form and invoice on the payment page of the Website are integral parts of this Agreement.

PRODUCT SUBJECT TO CONTRACT

3.1. The type, type, quantity, brand / model, color, size, quantity, sales price including taxes, payment, invoice and delivery information of the product purchased by the BUYER from the SELLER through the Website with this Agreement are as follows.

PRODUCT PURCHASED

Type

Brand/Model

Color

Size/Dimensions

Quantity

Unit Price

VAT

Total Price including VAT

Shipping Fee :

Payment Amount :

DELIVERY INFORMATION

Name-Surname/Title :

Address :

Telephone :

E-mail address :

PAYMENT METHOD

4.1. The BUYER selects the payment method for the product from the payment screen on the Website.

4.2. Before confirming the order, the BUYER accepts and declares that he / she has been clearly and understandably informed by the SELLER under this contract that the order placed means the payment obligation.

4.3. In order for the BUYER to pay by credit card, the credit card information must be filled in the relevant section in full and completely. A single payment can be made by credit card or a deferred payment can be made by dividing it into a number of installments that can be determined within the scope of the campaigns. In installment transactions, the relevant provisions of the contract signed between the BUYER and the Bank shall apply. By organizing campaigns, the Bank may apply a higher number of installments than the number of installments chosen by the BUYER, and may offer services such as installment deferral. Such campaigns are at the initiative of the Bank. The BUYER accepts, declares and undertakes that since credit sales are made only with credit cards belonging to banks, the relevant interest rates and information about default interest will be confirmed separately from the bank, and that the provisions regarding interest and default interest in accordance with the provisions of the legislation in force will be applied within the scope of the credit card agreement between the bank and the BUYER. Term / installment payment facilities provided by credit card, installment card, etc. issuing institutions such as banks and financing institutions are a credit and / or installment payment facility provided directly by the said institution; product sales that take place within this framework and for which the SELLER has fully collected the price are not considered installment sales for the parties to this Agreement, they are cash sales. The legal rights of the SELLER in cases deemed to be sales in installments by law (including the right to terminate the contract in case of non-payment of any of the installments and / or to demand payment of the entire remaining debt together with default interest) are available and reserved. Here, default interest is subject to the provisions of the agreement between the Bank and the BUYER.

4.4. Provided that the above-mentioned requirements are fulfilled by the BUYER, within 14 (fourteen) days from the date of receipt of the withdrawal notification by the SELLER, the product price and the delivery costs of the product, if any, shall be refunded in accordance with the payment instrument used by the BUYER when purchasing the product.

RIGHT OF WITHDRAWAL

5.1. The BUYER has the right to withdraw from this Agreement within 14 (fourteen) days from the date of receipt of the product without any justification and without penalty. However, there is no right of withdrawal in the contracts regarding the goods and / or services listed below, even if they have not been used or utilized.

Goods or services whose price changes depending on fluctuations in financial markets and which are not under the control of the SELLER,
Products prepared in line with the BUYER's requests or personal needs,
Perishable or expired products,
Products whose protective elements such as packaging, tape, seal, package have been opened after delivery and whose return is not suitable in terms of health and hygiene,
Products that are mixed with other products after delivery and cannot be separated by their nature,
Books, digital content and computer consumables provided in material media if the protective elements such as packaging, tape, seal, package are opened after delivery of the product,
Periodicals such as newspapers and magazines, except those provided under a subscription agreement,
Services performed instantly in electronic environment or intangible products delivered instantly to the BUYER,
Services started to be performed with the approval of the BUYER before the expiration of the right of withdrawal period,
Products purchased by the BUYER for commercial and / or professional purposes.

5.2. In cases where it is possible to use the right of withdrawal, the BUYER is legally responsible for the changes and deterioration that occur if the product is not used in accordance with its operation, technical specifications and instructions for use within the withdrawal period. In this context, if a change or deterioration occurs in the product due to the failure to use the product in accordance with its operation, technical specifications and instructions for use until the date of withdrawal, the BUYER may lose the right of withdrawal. Despite the existence of these situations, in cases where withdrawal is accepted by the SELLER, a discount can be made from the price of the product to be returned up to the change / deterioration.

5.3. The right of withdrawal must be clearly notified by the BUYER to the SELLER by phone or e-mail within the legal 14 (fourteen) day period. If the said right is exercised within the period, the product must be sent to the SELLER's address specified in Article 1 of this Agreement within 10 (ten) days at most. If a contracted shipping company is specified for product returns on the Website, the BUYER is obliged to send the product with this contracted shipping company. If the right of withdrawal is exercised within the term, no expense is charged to the BUYER.

5.4. During the return of the product by using the right of withdrawal by the BUYER, the BUYER, the product invoice, the return form, the box, packaging, standard accessories, if any, of the product / products in the return process must be delivered complete and undamaged.

5.5. Provided that the above-mentioned requirements are fulfilled by the BUYER, within 14 (fourteen) days from the date of receipt of the withdrawal notification by the SELLER, the product price and the delivery costs of the product, if any, shall be refunded in accordance with the payment instrument used by the BUYER when purchasing the product.

GENERAL PROVISIONS

6.1. The product subject to the contract shall be delivered to the BUYER or the person / organization at the address indicated by the BUYER within the period described in the preliminary information on the Website, depending on the distance of the BUYER's settlement for each product, provided that it does not exceed the legal 30 (thirty) day period.

6.2. Unless otherwise stated, the shipping fee shall be paid by the BUYER. The SELLER cannot be held responsible for the failure to deliver the ordered product to the BUYER due to any problems that the cargo company may encounter during the delivery of the product to the BUYER.

6.3. If the BUYER is not present at the address of the BUYER at the time of delivery of the product and the persons at the address do not accept the delivery, the SELLER will be deemed to have fulfilled its obligation in this regard. In case there is no one to receive delivery at the address, it is the responsibility of the BUYER to follow the shipment of the products by contacting the cargo company. If the product is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible for the person/organization to be delivered not being present at the address or not accepting the delivery. In these cases, any damage caused by the BUYER's late receipt of the product and the expenses incurred due to the product waiting in the cargo company and / or the return of the cargo to the SELLER belong to the BUYER.

6.4. The SELLER is responsible for delivering the product subject to the Contract intact, complete, in accordance with the qualifications specified in the order and with warranty documents and user manuals, if any.

6.5. The BUYER is responsible for checking the product at the time of receipt and when he sees a problem caused by the cargo in the product, he is responsible for not accepting the product and keeping a report to the cargo company official. Otherwise, the SELLER will not accept responsibility.

6.6. The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining his explicit consent before the expiration of the performance obligation arising from the Contract.

6.7. If the SELLER cannot fulfill its obligations in case it becomes impossible to fulfill the product or service subject to the Contract, it notifies the BUYER of this situation before the expiration of the performance obligation arising from the Contract and returns the total price of the product to the BUYER within 10 (ten) days.

6.8. If for any reason the product price is not paid or canceled in the bank records, the SELLER is deemed to be released from the obligation to deliver the product.

6.9. After the delivery of the product, if for any reason, the bank / financing institution to which the credit card belongs to which the transaction is made does not pay the product price to the SELLER or requests the price paid back, the product shall be returned to the SELLER by the BUYER within 3 (three) days at the latest. If the non-payment of the product price is due to a defect or negligence of the BUYER, the shipping costs shall be borne by the BUYER.

6.10. If the relevant bank or financial institution does not pay the product price to the SELLER due to the unfair or unlawful use of the credit card of the BUYER by unauthorized persons after the delivery of the product, the BUYER must return the product to the SELLER within 3 (three) days, provided that it has been delivered to him. In this case, cargo expenses belong to the BUYER.

6.11. If the SELLER cannot deliver the product subject to the Contract within the period due to force majeure or extraordinary circumstances such as weather opposition that prevents transportation, interruption of transportation, it is obliged to notify the BUYER. In this case, the BUYER may use one of the rights to cancel the order, to replace the product subject to the Contract with a precedent, if any, and / or to postpone the delivery period until the preventive situation disappears. If the BUYER cancels the order, the total amount paid by the BUYER shall be returned to the relevant bank within 10 (ten) days. Since the reflection of this amount to the BUYER accounts after the return of this amount to the bank is entirely related to the bank transaction process, the BUYER accepts in advance that it will not be possible for the SELLER to intervene in any way for possible delays and that it may take an average of 2 (two) to 3 (three) weeks for the amount returned to the credit card by the SELLER to be reflected by the bank to the BUYER account.

6.12. If it is understood that the product subject to the contract cannot be supplied by the SELLER for any reason, it may supply another product of equal quality and price, provided that it clearly informs the BUYER in accordance with the law within 3 (three) days from the date of learning of this situation and obtains its verbal or written approval. In this case, the SELLER shall be deemed to have fulfilled its commitment under the Contract in this way. The BUYER is free to give or not give such approval, and if he/she does not give approval and cancels his/her order, the total amount paid shall be returned to the relevant bank within 10 (ten) days.

6.13. The BUYER may notify the SELLER of his/her requests and complaints regarding the product and sales, verbally or in writing, by accessing the SELLER communication channels in the introduction section of the Contract.

6.14. The SELLER sends the aforementioned notifications and this Agreement to the e-mail address specified by the BUYER after acceptance, and the BUYER can always access and review the e-mail content by saving and storing it on his device. On the other hand, it is kept in the systems of the SELLER for 3 (three) years.

6.15. In the resolution of any dispute that may arise from this Agreement and/or its implementation, the records belonging to the SELLER, including records in magnetic media such as computer, audio recordings, have the quality of evidence, and the rights of the parties arising from the relevant mandatory legal regulations are reserved.

AUTHORIZED COURT

7.1. In the implementation of this Agreement, Provincial and District Consumer Arbitration Committees are authorized within the monetary limits announced by the Ministry of Customs and Trade, and Consumer Courts are authorized in cases exceeding these limits. In such a case, the BUYER may apply to the Consumer Arbitration Committees and Consumer Courts in the place where he/she purchased the goods or services, where his/her residence is located or where the SELLER is located.

The BUYER acknowledges that he/she has read all the explanations and conditions written on the Website in this Agreement and in the order and contract pre-informations that constitute an integral part of this Agreement and all other preliminary information about the basic features, qualities, sales price, payment method, delivery conditions, SELLER and the product subject to sale, The BUYER accepts and declares that the information has been explained and that he/she has prior knowledge of all matters written in this Agreement, including the right of withdrawal and the conditions of personal information, electronic communication and reward points, that he/she has seen all of them electronically on the Website and that he/she has ordered the product and accepts and declares the provisions of this Agreement by approving and accepting all of these.

Preliminary information and this Agreement are also sent to the above e-mail address notified by the BUYER to the SELLER, and the confirmation of receipt of the order in the aforementioned e-mail is also included with the order summary.

WHAT SHOULD I DO IF MY ORDER IS DELIVERED INCOMPLETE OR DAMAGED?

The product you return is first checked for compliance with the return conditions. If the product(s) you return meet the return conditions, refunds are sent to the bank within 1-5 business days.

For orders whose return process is approved, you will be sent an information e-mail that the refund has been made and the product price will be refunded to your credit card.

It may take an average of 1-15 business days for your refund to be reflected on your statement. This process varies depending on your bank. If there is a delay in the reflection of your refund to your credit card / debit card, you can get detailed information from your bank.

In accordance with bank practices, transactions made in installments are refunded in installments in the same way.